Privacy Policy – Viveka Hospital, Calicut

 Effective Date: 01-01-2026

Viveka Hospital (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all patient information. We understand that medical and personal data shared with us is highly sensitive, and we are dedicated to ensuring it is handled with the highest standards of care, ethics, and legal compliance.

This Privacy Policy explains how we collect, use, store, and safeguard your personal and health information when you visit our hospital, use our services, or interact with us through any communication channels.

1. Information We Collect

We collect only the information necessary to provide safe and effective healthcare services, including:

• Personal details such as name, age, gender, address, and contact information
• Emergency contact details
• Medical history, diagnosis, treatment records, prescriptions, and lab reports
• Appointment, admission, and discharge details
• Billing, insurance, and payment information
• Information shared through phone calls, emails, website forms, or in-person visits

2. How We Use Your Information

Your information is used strictly for healthcare and related administrative purposes, including:

• Providing diagnosis, treatment, and medical care
• Maintaining accurate patient health records
• Coordinating care between doctors and departments
• Scheduling appointments and follow-ups
• Processing billing, insurance claims, and payments
• Improving hospital services and patient experience
• Complying with legal and regulatory requirements

3. Confidentiality of Patient Data

We maintain strict confidentiality of all patient information. Access to medical records is limited only to authorized doctors, healthcare professionals, and staff members involved in your treatment and care.

We do not sell, rent, or trade patient information to third parties under any circumstances.

4. Data Protection and Security

We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. These include secure record systems, controlled access, and data protection protocols in line with applicable laws.

5. Sharing of Information

Patient information may only be shared in the following situations:

• With your consent or authorization
• With other healthcare providers involved in your treatment
• With laboratories or diagnostic centers for medical testing
• With insurance providers for claim processing
• When required by law, court order, or government authority

6. Data Retention

We retain patient records for as long as necessary to provide healthcare services and to comply with legal, medical, and regulatory requirements. After the required period, data is securely archived or disposed of.

7. Website and Digital Data

When you use our website or digital services, we may collect limited technical information such as IP address, browser type, and usage data to improve functionality and security. This data is not used to identify individuals unless required for security or legal purposes.

9. Children’s Privacy

For patients under the age of 18, personal and medical information is collected and processed only with the consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. Updated versions will be posted on our website.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Viveka Hospital, Calicut
YMCA Cross Road, Calicut, 673001
Phone: +91 928 801 4001

Email: vivekahospital@gmail.com